Email support
Use this address for launch-list requests, documentation questions, and app support.
Support
Support starts with setup clarity and direct account control.
For Citrine app questions, use the support email below. For urgent account, order, or position issues, access your Coinbase account directly.
Setup links
Urgent trading issues
For urgent account, order, position, margin, liquidation, or access issues, go directly to Coinbase. Do not wait for Citrine support.
Common troubleshooting paths
- Phone locked or app inaccessible: verify Android lockscreen and biometric settings.
- Runtime not staying live: review notification permission and battery/background settings.
- API import issue: create a new key from official Coinbase/CDP pages and avoid editing the JSON manually.
- Device lost or compromised: revoke the Coinbase API key immediately from official Coinbase/CDP pages.
- Unexpected position or order: open Coinbase directly, review account state, and take action there if needed.